App Privacy & Terms

The Crystal Shop Guide app · Last updated 3 October 2026

 

This page explains what our free app, The Crystal Shop Guide, does with your information, and the simple terms for using it. The app is run by The Crystal Shop Scotland Limited, 61 South Street, St Andrews, Fife, Scotland. If you have any questions, email us at info@crystalshopstandrews.com.

 

What stays on your phone

Your crystal collection, photos, notes, wishlist, quiz scores, badges, streaks, shop visit stamps and settings are saved on your phone. We can’t see them unless you log in and back them up, or send them to us.

 

If you log in with your website account

Logging in is optional. It uses your existing account on crystalshopstandrews.com. When you log in, the app uses:

• your name and email address

• your Crystal Points balance and tier

• your basket and orders, so you can check out on our website

• a backup of your collection, notes and wishlist, saved to your account so a new phone can pick them up

Your account is held by Wix, the company that runs our website, on our behalf.

 

Leaderboards and quizzes

If you add a score to a leaderboard, we save the nickname you choose and your score. Please don’t use your full name. If you win the weekly quiz and you’re logged in, a free prize is added to your basket. Friends on the leaderboard only see your nickname.

 

Things you send us

If you suggest a quiz question, tell us what you saw, or ask about a piece, we receive what you send so we can reply. Suggested questions are only shown in the app after we approve them.

 

Location

When you collect a shop visit stamp, the app checks your location once, on your phone, to see that you’re at the shop. Your location is not sent to us or stored.

 

Notifications

LIVE reminders, the daily crystal card and full moon reminders are set up on your phone. You can turn them off any time in the app or in your phone’s settings.

 

Usage stats

The app asks before collecting anything. If you say yes, it sends anonymous usage stats (such as which screens are opened) to Google Analytics, so we can see what people enjoy and fix what isn’t working. They aren’t linked to your name, aren’t used for adverts, and you can switch them off in the app’s settings.

 

What we don’t do

• We don’t sell your information.

• We don’t show adverts.

• We don’t track you across other apps or websites.

 

Deleting your information

You can delete your website account from the Account page in the app (Delete my account). This removes your login, Crystal Points and collection backup. We keep records of past orders, as the law requires. To remove everything else on your phone, delete the app. You can also email us and we’ll delete your information for you.

 

Your rights

Under UK data protection law you can ask to see, correct or delete the information we hold about you. Email info@crystalshopstandrews.com. If you’re unhappy with how we’ve handled your information, you can contact the Information Commissioner’s Office (ico.org.uk).

 

Children

The app is suitable for all ages, but logging in, leaderboards and sending us things are meant for people aged 13 and over.

 

Terms of use

• The app is free. It has no in-app purchases and no adverts.

• The crystal information is shared for interest and learning. Traditions and folklore are shared for enjoyment. They are not medical claims, and crystals are not a substitute for professional medical advice.

• Orders placed through the app are website orders, and our usual Returns & Terms and Conditions apply.

• Prices and availability are shown on our website and can change.

• Please play fair and keep nicknames friendly. We may remove nicknames, scores or posts that aren’t.

• We work hard to keep the app accurate and working, but we can’t promise it will always be error-free or available.

 

Changes

If we change this page, we’ll update the date at the top. Big changes will be shown in the app.