SHIPPING
Christmas Shipping
Due to the Royal Mail Strikes through out November and December - we cannot guarantee any parcel in time for Christmas.
We have been posting all parcels within 24 hours. However the Royal Mail have had unprecedented delays.
The Royal Mail has stated that Second class post is delayed by 15 days and First class post is delayed by 10 days. However I suspect this is underestimating the waiting time.
We offer a DHL courier shipping option which has a been record. This however is also not guaranteed during this period. We apologise for the delays. We assure you that all your parcels will be posted immediately, within 24 hours of purchase.
We suggest coming in or doing pickup as your preferred shipping option.
United Kingdom
FREE SHIPPING on all orders over £20.00
Postage charges below £20 will be £1.99 for second class post.
(During lockdown, all shipping postage and packing was FREE within the UK. Should lockdown happen again, we will resume the FREE shipping service. )
We also offer FIRST CLASS postage which usually takes 1-2 working days. This can vary, as it is dictated by Royal Mail.
International
We do offer international postage but unfortunately with the nature and weight of crystals this does tend to be high.
We cover £10 of the postage costs and charge £20.
We encourage you to order all your times together to make the maximum weight of 2kg for an international parcel.
We are happy to pop items aside for you while you choose everything and we can collect your order as one parcel to help reduce your costs.
Please reach out if you are an international customer and see if we can help you with your order.