Frequently asked questions

Once your order has been posted, your tracking number will appear in your account on our website. UK orders under £29.98 are sent Royal Mail Tracked 48, and Tracked 24 is available if you need it faster.

UK delivery is FREE on orders over £29.98. Orders under that are £3.99 with Royal Mail Tracked 48, or £5.99 for Tracked 24. You can see all our UK and international prices on our Shipping page.

Next day dispatch if ordered by 1pm (UK orders). Tracked 24 orders usually arrive 1–2 working days after posting. Delivery times are set by Royal Mail and can sometimes vary.

Yes, we ship worldwide! Europe is £12.99 (10–15 days), USA & Canada is £20 (7–14 days, free over £500) and Australia is £20 for orders up to £100, or £10 over £100. International parcels can weigh up to 2kg. Please note you are responsible for any local VAT or customs charges.

Of course! We're happy to hold pieces aside while you choose everything, so we can send it all together in one parcel and keep your postage costs down. Just get in touch.

Yes – just pop the recipient's address in the delivery section at checkout. We never include prices or invoices in our parcels.

You can pay by debit or credit card, PayPal, PayPal Pay in 3, Klarna or Clearpay. We're also happy to take payment over the phone – just call us on 01334 479445.

Yes! At checkout you can choose PayPal Pay in 3, Klarna or Clearpay to split your payment into smaller instalments.

30 day returns. Please see our Returns & Terms and Conditions page for full details. If there's a problem with your order, contact us at info@crystalshopstandrews.com and we'll be happy to help.

Every online order comes with a little free crystal, plus incense and a lucky Chinese coin! We change the free crystal regularly, so you can find out this month's crystal on our Your Free Crystal page.